Oxigen Corporate Blog Posts

Success in the workplace is all about relationships, and no relationship is more critical than the one you have with your boss. Being able to do your work well is important, but the most successful people are the ones who work well with others, including your boss. This doesn’t mean being friends with your boss, but you definitely need them to feel respected. Having a boss who thinks you’re competent and capable is important to workplace ability, advancement and your overall job fulfillment. A boss who dislikes you can make your life hell, while life in the sunshine of your…

As a manager, I’ve worked in both welcoming and hostile environments for interdepartmental communication. The bad environments often have silos. Silos can promote misunderstanding, finger-pointing, personal conflict, and stereotyping. Try some of the practices below, and see how it can turn inadequate, unfriendly interdepartmental communication into enjoyable, healthy interdepartmental communication. Work for your organization; not your department. As much as you can, be the best value to your organization. That means breaking down unnecessary interdepartmental silos and establishing a cooperative environment. If it’s especially hard to get together, start putting it on a calendar that you need to talk to…

What makes a good recipe for Delightful Customer Service? The recipe for good customer service is very similar to that for a good cake or cookie. It is one that results in something that the person using the goods, products or services enjoys during the event and tells nice stories about after the event is over. This may be defined as a “Delightful Experience? Just think about the last nice cake or cookie that you enjoyed. First of all it does not matter if it is a company in the whole or just a single employee, the ten (10) step…

The New Rules of Building Customer Loyalty If you give a discount to your most loyal customers, you might be doing something wrong. At least you’re not doing all you can to reward your best customers, and keep them coming back. Experts say there are some rules to follow to make your customers feel like kings from the very first moment they encounter your product or service. Do it right, and you’ll not only score a lifelong customer, but also an advocate for your brand—and that’s a lot more valuable. In order to bring you up to speed, i have…

Customer is King ….This means while planning the product or service, designing the same, and in producing, Distributing and selling we should possess one central focus at the core of all decision making, “THE CUSTOMER”. (Remember: in Oxigen’s instance, the customer may not necessarily be the end-user or consumer). The Big Picture – Relationships Build Brands and it’s that Relationship bond that we create that binds the Customers with the Company: Products or brands by themselves do not automatically usher in customer loyalty or strengthen customer relations. In today’s world, customers are looking for products that suit their purpose best…